Shipping & Returns
Last updated: October 15, 2026
How orders get to you, and how to send something back if it is not what you expected. Broad Street Exchange, LLC stands behind every piece we list.
How we pack and ship
Every order is cleaned, tested, and photographed before it leaves us. Games, consoles, and handhelds are packed with rigid protection so discs, carts, and boxes arrive the way they were listed. Orders are processed on business days, and most ship within two business days of payment clearing.
Shipping methods and tracking
We ship within the United States with tracked carrier service. Rates and available methods are shown at checkout before you pay, and tracking is emailed to you as soon as your label is scanned. Delivery estimates come from the carrier and can move during holidays or severe weather.
Lost, delayed, or damaged in transit
If tracking stops updating for more than five business days, email us. If a package arrives damaged, email us within 48 hours of delivery with your order number and photos of the packaging and item. We will work with the carrier and make it right. Either a replacement when one is available or a refund.
14-day return policy
You have 14 days from the delivery date to request a return. If a piece does not match the condition described on its listing, we cover the return shipping and refund you in full, including the shipping you paid on the original order. For change-of-mind returns, the item must come back in the same condition it shipped in, return shipping is yours to cover, and original shipping is not refunded.
What cannot be returned
Sealed and professionally graded items are final sale once opened or removed from their case, since the seal is the value. A sealed item that arrives not as described can still come back for a full refund. Digital gift cards, redeemed store credit, and personalized items are also non-returnable. Items returned with missing manuals, inserts, cables, or boxes may receive a partial refund.
How to start a return
Email connect@broadstreetexchange.co with your order number, the item you want to return, and the reason. We will reply with return instructions and an address. Please wait for our reply before shipping anything back so we can process your return quickly.
Refunds
Refunds are issued to the original payment method once the returned item arrives and passes inspection, usually within three business days of arrival. Your bank or card issuer may take a few extra days to post the credit. Broad Street Points earned on a refunded order are reversed with the refund.
Questions
For anything shipping or returns related, email connect@broadstreetexchange.co and a real person here will answer. We are online-first for now, with a physical location in the Woodbury, New Jersey area coming.